Frequently Asked Questions

Community FAQs

Highland Hills Ranch

Architectural

Dear Highland Hills Ranch Homeowners,

In order to streamline the new home process for homeowner reviews, we are excited to announce the immediate availability of the ARCHITECTURAL REVIEW Submission & Processing feature within TownSq! This feature removes the necessity for cumbersome paper forms, waiting on a return phone call, or physically having to visit the management office. Everything can be processed through TownSq in partnership with Goodwin’s ACC (Architectural Control Committee) team.

Once a project has been submitted using TownSq, you will be able to monitor its progress as it moves through the various stages of the submission and review phases. Once the project has been voted on, you will have access to your verdict letter directly in TownSq for download! If a submission requires additional information or clarification, then you will be able to communicate directly with the review committee to help facilitate a swift turnaround on your submission.

TO BEGIN AN APPLICATION, please login to your TownSq profile at Highland Hills Ranch POA | TownSq Community App | Welcome to Our Community then select the Architectural Review feature on the left-hand side menu. From there, select “Submit Project” and fill in the necessary fields and pay the $250.00 review fee (you will be prompted in your application). Once the form has been completed, click “Save” at the top right of the screen to submit the project for immediate review. You also can upload any files or pictures you may have during this process (strongly encouraged). Once your project has been submitted, simply log back in to see the status of your request in real time, anytime!

Remember that a full and complete application containing all pertinent information will maximize the chances of your application being processed quickly; however, the Committee is allowed UP TO 30 FULL DAYS to respond and will aim to provide verdicts as expeditiously as possible.

Please do not hesitate to reach out for assistance with this new feature to ensure your next home project is the smoothest one yet.

 
1) Where should I direct questions about this process? 

Please reach out to Goodwin’s ACC team via email at ACCReview@GoodwinTX.com You may also use the ‘requests’ feature to submit a general question about this process or email your community manager. Note that the team processing applications is reachable at 281-706-8950
 
2) Is there a cost associated with submitting an ACC application? 

Yes, the cost for applications, regardless of verdict or outcome, will be a non-refundable fee of $250.00 paid through TownSQ.
 
3) What is the response timeline when submitting an application?

 Goodwin’s ACC team will process applications as quickly as possible but will have up to 30 full days to cast a verdict.
 
4) Do I have to submit an ACC application?

 If you are making a modification to the exterior of your home, regardless of front, side, or backyard, then you will need to submit an application. This is to ensure that the intended project adheres to guidelines established by the association’s governing documents, does not create a hazard to neighboring lots, and does not detract from the overall aesthetic of the community or encroach on prohibited easements. Many variables are considered during the review of each application and the procedure is meant to protect property values for the homeowner, their neighbors and that of the association overall.
 
 5) What if I ignore the ACC process and proceed with an unapproved project?

 Please adhere to the ACC procedure in place. Unapproved modifications or projects run the risk of creating issues to neighboring lots if made in prohibited easements, or if done with paint colors that do not compliment the primary dwelling. Unapproved projects are considered violations and Goodwin’s Compliance team will issue notices to those suspected of erecting an unapproved structure or completing an unauthorized project. Worst case scenario might include the involvement of the association’s attorney and the restoration of the area at the homeowner’s expense if denied by the ACC.
 
 6) What if I do not want to use TownSq?

 We strongly recommend for homeowners to register on TownSq as doing so enables them to interact with Goodwin, the management company, manage their association account, and submit ACC applications. If TownSQ is not available for you, please contact ACCReview@GoodwinTX.com to discuss other submittal options.

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance 

• What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for Maintaining their properties. 

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

• How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance

• I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

• I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(DHLHR) – Highland Hills Ranch

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (DHLHR) in the memo section of your check. 

• Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• What is my property code?

Your Property Code is DHLHR

• What is the Management ID?

6587

• When is my assessment due?

$600.00 per year, The due date is January 31^st. 

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance. 

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

• How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

• How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

• How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent:

In Progress

Owner Information

• How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

•    How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com 

•    How much does a lender questionnaire cost?

Visit our website by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com 

•    Where do I obtain a resale certificate?

Resale Certificates can be ordered by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com 

•    I'm the Lender and would like to get a statement.  Is there a charge for this?

A Statement can be ordered by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com

Rules/Regulations

• What is the community's pet policy?

3.34 Animals. Domestic livestock and exotic animals shall not exceed one (1) animal for every two (2) fenced acres and must not become a nuisance or threat to other Owners. The Association shall have the sole discretion in determining if any animal is a nuisance and make regulations on banning such animal. Pigs, hogs and peacocks are not allowed on any Tract. Chickens shall only be allowed so long as such birds are kept in a coop and do not exceed twenty (20) birds per Tract. Regardless of Tract size, coops must be preapproved by the ACC in writing to ensure they are screened from view. All animals being raised by the individual Tract Owners must be kept in a fenced area on the Owner's Tract. No overgrazing is permitted on any portion of the Tract as determined by the sole discretion of the Association. Dogs, cats, or other common household pets may be kept on a Tract. Dogs will not be permitted to run loose in the Subdivision. No feedlots of any type shall be permitted.

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

• Easily communicate with neighbors, community managers, and board members 
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…

Registering for TownSq is fast and easy. Follow the steps below to get started: 

1. Visit https://app.townsq.io/ais/sign-up
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password 

• I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.